Privacy policy

🔒 Privacy Policy

Last updated: 20 October 2025

Protecting your personal data is important to us.
This Privacy Policy explains how Terra Baby collects, uses, stores, and shares your personal information when you visit our website or make a purchase through our online shop (operated via Shopify Inc.).

By using our website or placing an order, you agree to this Privacy Policy.

1. Data Controller

Terra Baby
📧 support@terrababy.ch
🌍 www.terrababy.ch

We are the data controller within the meaning of the Swiss Data Protection Act (revDSG).

2. Data We Collect

We collect personal data that you provide to us directly or indirectly, such as:

Contact information: name, email address, phone number, shipping and billing address
Order & payment data: purchased products, transaction and payment details (via Shopify Payments, PayPal, Twint, etc.)
Account & communication data: customer service requests, newsletter signup, reviews
Technical data: IP address, browser type, device information, usage behaviour on our website (via cookies or similar technologies)

3. How We Use Your Data

We use your data only as necessary for the following purposes:

Contract fulfilment: processing and shipping your order, payment handling, returns
Customer service: responding to inquiries and complaints
Marketing: email newsletters, promotions, personalised product recommendations (only with your consent)
Website optimisation & security: analysing website usage, fraud prevention
Legal obligations: accounting, tax compliance, record-keeping

4. Sharing Your Data

We share your personal data only with trusted partners, and only when necessary for contract fulfilment:

Shopify Inc. (Canada/USA): website hosting, shop system, payment & shipping integration
Payment providers: Stripe, PayPal, Twint, credit card processors
Shipping & dropshipping partners: domestic and international suppliers who ship orders directly
Analytics & marketing tools: e.g. Shopify Analytics, Google Analytics (with IP anonymisation)

Shopify processes your data according to the Shopify Privacy Policy.
For transfers of personal data outside Switzerland or the EU, Shopify ensures adequate data protection through Standard Contractual Clauses.

5. Cookies & Tracking

Our website uses cookies to:

  • store your shopping cart,

  • remember your language settings,

  • collect anonymous statistics and marketing data.

You may disable cookies at any time through your browser settings.
Please note that some website functions may not work properly without cookies.

6. Storage and Security

We store your data only as long as necessary for the purposes described above or as required by law.
Shopify and our partners use modern security measures (SSL encryption, access controls, firewalls) to protect your data from unauthorised access.

7. International Data Transfers

Because Shopify and some of our suppliers are located abroad, your data may be processed outside Switzerland or the EU.
An adequate level of data protection is always ensured through Standard Contractual Clauses or equivalent safeguards.

8. Your Rights

Under Swiss data protection law, you have the following rights:

Right of access: to know what data we store about you
Right to rectification: to correct inaccurate or outdated information
Right to deletion: to request the removal of your data, unless legal obligations prevent it
Right to restriction / objection: to restrict or object to data processing

To exercise your rights or ask questions about data protection, please contact us at:
📧 support@terrababy.ch

We usually respond within 30 days.

9. Children

Our online shop is not aimed at children under the age of 16.
We do not knowingly collect data from minors.
Parents may request the deletion of such data at any time.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example due to changes in our processes or legal requirements.
The current version is always available at www.terrababy.ch.

✨ Terra Baby Switzerland – Made with love for little miracles.